Santalucía, S.A. Compañía de Seguros y Reaseguros (hereinafter the Company) provides users of its website with and informs them of the following data protection and cookies policy and other rules for the use of said website.

Who is responsible for processing your personal data?  

The person responsible for the treatment of personal data is the entity santalucía, S.A. Compañía de Seguros y Reaseguros, with registered offices at Plaza de España, 15, 28008-Madrid.

To ensure proper management in the processing of your data santalucía has appointed a Data Protection Officer, who can be contacted for any question you may have and with whom you can contact at the e-mail address  

Why do we process your personal data?  

The Company hereby informs you that the personal details supplied voluntarily by users through this website shall be processed in order to manage and develop the santalucía program. The Company informs its underage users, that under no circumstances should they ever provide their personal data through the website.

What data is treated by santalucía and what sources do they come from?

The data santalucía treats as a result of the interactions made by the user through our website come from the following sources:

·         Data provided by the user by completing the forms.

·         Data generated as a result of the development, processing and maintenance of the relationship between the user and santalucía.  

What are the legal grounds for the treatment of your personal data by santalucía?   

The legal basis for the processing of your data is your consent, which we request. 

Who will your data be shared with?

The personal data provided by the users of this web page may be treated by santalucía for the management of the santalucía programme, as well as the interactions that the user provides with santalucía through the website. 

How long will we keep your personal data?

We remind you that the personal data provided will only be kept during the required time as stated in the legal rules.

In any case, the user can request detailed information regarding the data retention periods at the following address:

What should you guarantee when providing your personal data?

The user guarantees that the information provided is correct, accurate, complete and up-to-date, and shall be liable for any direct or indirect damage or loss as a result of breaching such obligations.

In the event that the user provides data belonging to a third party, they guarantee that they have informed said third party of all the aspects contained in this Privacy Policy and obtained their consent to provide us with their data for the purpose of the treatment in question. All this, prior to the provision of data by a third party through our website. santalucía informs you that to provide your personal data, in any way, through our website, you must be over 18 years of age. The user who provides data to santalucía through this website declares and guarantees to be over 18 years of age, being entirely responsible for such a declaration.

What measures do we take to protect your personal data?

To ensure the confidentiality of their data, santalucía has adopted the security levels required for the protection of personal data and the technical means have been installed to prevent loss, misuse, alteration unathorised theft of personal data provided through the website. Despite this, it should be taken into consideration that online security measures do not offer 100% protection.

What are your rights?

Under current regulations any person has the right to:

Access your data: You have a right to confirm whether Santalucía is processing data that concerns you.

Request that your data is rectified or deleted: In certain circumstances, you have the right to rectify personal data that you consider inaccurate and that concerns you, and is subject to treatment by santalucía, as well as the right to request the erasure of your data when, among other reasons, the data is no longer necessary for the purposes that were collected.

Request limitation of the processing of your data: In certain circumstances, you will have the right to request the limitation of the processing of your data, in which case we inform you that we will only keep the data on which you have requested limitation except for the exercise or defense of complaints.

The portability of your data: In certain circumstances, you will have the right to receive the personal data that you have provided to santalucía, in a structured, commonly used and machine-readable format, as well as to have the information transmitted by santalucía to another person responsible for processing.  Oppose the processing of your data: In certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data in which case, we would stop processing it unless we must continue doing so for legitimate reasons or for the exercise or the defense of possible complaints.  santalucía informs you that you may exercise your rights over your personal data through any of the following channels:  In writing to:  

santalucía, S.A. Compañía de Seguros y Reaseguros Plaza de España, 15 28008-Madrid. For the attention of the Computer Security Department “santalucía IMPULSA Programme”

 santalucía, S.A. Compañía de Seguros y Reaseguros,Email address: 

In both cases, it is required to prove the identity of the person exercising their rights, by sending a photocopy of both sides of your ID, NIE, Passport or equivalent document. santalucía will provide the information requested within a maximum period of one month from receipt of the request. This period may be extended for another two months if necessary, taking into account the complexity and the number of applications. santalucía informs you that you may file a complaint with the Control Authority competent in matters of data protection. However, in the first instance, you may submit a claim to the Data Protection Officer, who will resolve the claim within a maximum period of two months.

Anonymous Browsing

The Company will obtain anonymous information as to the number of visitors to its website each day. The information obtained is totally anonymous and under no circumstances may it be associated to a specific, identified user. This website uses Google Analytics to generate navigation statistics using anonymous cookies. You can find out more information on the Google Analytics page.

Use of Cookies

Access to this website may involve the use of Cookies. Cookies are small amounts of information that are stored in the browser used by each user so that the server remembers certain information that only the server to have implement it may subsequently read. Users not wishing to receive Cookies or wishing to be informed of their use may configure their browser as such.


This website includes links to third-party websites that are considered of interest to users. However, the Company assumes no responsibility arising from the connection to or contents of the third-party links referred to in this website.

Cookies Policy

We would like to inform you that our website uses analytic cookies to improve the users experience when navigating the website.

What are cookies?

Cookies are small pieces of information which are stored on each user’s browser so that the server remembers certain information that will then later be read only by the server which implemented it.

Analysis cookies are those which monitor and analyse user´s behaviour on websites which they are linked to. The information collected by these types of cookies is used to measure activity on websites, apps or platforms and to manufacture user navigation profiles for said websites, apps and platforms, with the aim of making improvements based on the analysis of data used by users of this service.

This website uses the following types of cookies:









2 years

It is used to differentiate between users.




24 hours

It is used to differentiate between users.




1 minute

It is used to limit the percentage of requests. If you have installed Google Analytics through Google Tag Manager, this cookie is called _dc_gtm_.

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